That focus on end “customers” is what steered me in the direction of user experience and service design. Finding out what the user's goals and frustrations are, and then making a solution that serves them to get to that goal with confidence and ease is a truly rewarding process. Being able to work with behavioral and cognitive patterns to reduce anxiety and frustration in everyday life is something that makes me excited to work every day. On top of that, aligning with business goals and working within technical, budget and other constraints is always a problem-solving challenge that exercises our ability to be adaptable and flexible.

In my free time I “lift heavy things and put them down”, spend time with the freeloader pictured beside me, and drink a concerning amount of coffee. If you'd like to grab one with me, do reach out, as it's (really) hard for me to say no.